Shipping and Returns

Cancellation And Returns
Cancellation by Site Customer

You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order as a Store Credit , which can be used on future purchases . If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Returns
Once you've decided to return your product/s, here is what you need to do:

  • Contact on +91 1147098686, +91 1147098685

  • Provide the reason for return and FnS team will get in touch with you on phone.

  • Ensure that your request for returns is made within 15 days of delivery. Otherwise, FnS shall not be held responsible for the return.

  • Ensure the product is returned without any damage.

  • When returning the product/s for exchange, ensure nothing is missing from the package including price tags, labels, original packaging, freebies and accessories what were shipped to you.

  • In case of returns, FnS will credit the purchase value in your account which is created by you on our website on certain conditions which satisfies almost every buyer.

  • If you received a product with any manufacturing defect, we shall provide you the replacement of the product at our own cost. In case you wish not to replace, your money will be deposited with us for a period of 6 months, against which you can purchase any other item.

Shipping And Delivery

1. Packages are generally dispatched within 2 days after receipt of payment and are shipped via reputed national couriers with tracking. Whichever shipment choice you make, we will provide you with a link to track your package online.

2. Shipping fees includes handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

3. Boxes are amply sized and your items are well-protected.

4. Our courier partners will be able to deliver the shipment to you during working days between Monday through Saturday: 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.

5. As soon as your package ships, we will email you your package tracking information.


Payments
We support the following payment options:
1. Credit Card
2. Debit Card
3. Net banking

There are no hidden charges. You pay only the amount that you see in your order summary at the time of check out.
If you see any charges on your credit/debit card for purchases made but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf. If you're still unable to recognize the charge, please report the unauthorized purchase within 30 days of the transaction so that we can look into it. Please email us at feedback@fns.co.in In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking), etc. Kindly also check if your Internet connection has been disrupted in the process.
If your account has been debited after a payment failure, it is normally rolled back to your account within 7 business days. You can email us on feedback@fns.co.in with your order number for any clarification.